Guide for Individual Account Opening and Fund Deposit & Withdrawal

HashKey MENA is a digital asset exchange under HashKey Group, which aims to provide licensed digital asset trading services to global customers, mainly in the Middle East.
The following guide is for individual users so that you can quickly understand the registration, KYC verification, deposit and withdrawal processes.

Important Notes:
Restricted Jurisdictions: Please be aware that HashKey MENA does not offer its products and services in certain jurisdictions, including the United States, Mainland China, and the Hong Kong Special Administrative Region. Additionally, support for documents from some countries or regions may be currently unavailable.

 

List of Acceptable Countries and Areas: HashKey MENA supported Countries/Regions for Account Opening
Age Limit: Is there an age restriction for identity verification?

 

KYC Completion Time: The KYC process only takes approximately 5 minutes once all the correct documents and information have been submitted.

Step 1: Registration
1. Prepare Your Email: Start by preparing a frequently used email address, which will be used for registration and verification purposes.
2. Visit Our Registration Page: Switch the site region to MENA. Visit the HashKey Global registration page and enter your email address.

3. Complete the Registration Form: Follow the prompts to complete the registration form, including setting up a secure password.

Step 2: KYC (Know Your Customer) Verification

After successfully registering, switch the site region to MENA.

The next step is to complete your KYC verification. This is crucial to ensure a secure trading environment for all users.

 

4. Prepare Your Identification Document: For this process, you will need a valid identification document. Please ensure that your identification documents remain valid for at least 3 months from the day you submit your KYC.
- For more information: Important notes for submitting identity verification documents?
- Acceptable ID Documents: Important notes for submitting identity verification documents?

 

5. Upload Your identification documents :Before starting the verification process, you first need to upload your documents. Please upload the corresponding documents according to the country/region of issuance and the type of documents you selected and ensure that the image is clear for quick verification.

6. Facial Recognition: After uploading your identification documents, proceed to facial recognition. Ensure good lighting and clear sight using your camera. The system will guide you through the process. The verification is automatically completed upon a clear match with your ID.

- If failed, please refer to: What should I do if my computer cannot perform facial recognition?

7. Proof of Address: Accepted documents include utility bills, government tax bills, or
bank statements dated within the last three months, with the name matching your ID.

For more information: Important notes for submitting proof of residence documents

8. Financial Information: After uploading your address proof, you'll need to enter your employment information and financial information. To ensure swift identity verification, answer all the questions as required in a comprehensive and genuine manner.

 

9. Agreement Signing: Carefully read through the Investor Business Terms and Privacy Policy, and sign your name.

10. Upon receipt of all the required information and documents, HashKey MENA will review the submission and provide feedback to the applicants via email. Subject to the sufficiency of the information provided, HashKey Global may ask for more supporting information.

 

Congratulations! Once you have completed these steps, you are all set to start trading on HashKey MENA.

 

Step 3: Crypto Deposit
Once you have opened your account, you can start the deposit process. Hashkey MENA accepts deposits from both personal wallets and other exchanges.
Deposit Process:
- For the deposit from your personal wallet, please refer to: How do I deposit funds from my personal wallet to HashKey MENA?
- For the deposit from other exchanges, please refer to: How do I withdraw digital assets from other exchange to HashKey MENA?
- List of exchanges we currently support for deposit: Currently, what are the third-party exchanges that HashKey MENA accepts deposits from?

Step 4: Crypto Withdrawal
You can easily withdraw your funds on Hashkey Global MENA when you complete a transaction or expect to withdraw your funds.
Withdrawal Process:
- For the withdrawal to your personal wallet, please refer to: How do I withdraw digital assets from HashKey Global MENA to my personal wallet?
- For the withdrawal to other exchanges, please refer to: How do I withdraw digital assets from HashKey Global MENA to other exchange？
- List of exchanges we currently support for withdrawals: Which exchanges do we currently support withdrawals to?