1）Incorrect Withdrawal Information:
When withdrawing, it's crucial to verify the currency, address, network, and other withdrawal information as per our requirements. Any errors may result in your assets being permanently lost and irretrievable.
2）Insufficient Corresponding Assets in HashKey MENA's Hot Wallet:
To ensure the security of customer assets, HashKey MENA maintains a smaller proportion of assets in its hot wallets. If your single withdrawal amount exceeds the corresponding digital assets balance in the hot wallet, Hashkey MENA needs to transfer assets from cold wallet to hot wallet before fulfilling your withdrawal request. Please be patient during this process.
3）HashKey MENA Has Processed the Withdrawal, but Confirmation Blocks Haven't Reached the Target Requirement:
If the withdrawal information you selected/entered is accurate and HashKey MENA shows the withdrawal status as "successful," you'll need to wait until the confirmation blocks of the respective asset reach the specified quantity required by target platform before the withdrawal can be credited.
When withdrawing, it's crucial to verify the currency, address, network, and other withdrawal information as per our requirements. Any errors may result in your assets being permanently lost and irretrievable.
2）Insufficient Corresponding Assets in HashKey MENA's Hot Wallet:
To ensure the security of customer assets, HashKey MENA maintains a smaller proportion of assets in its hot wallets. If your single withdrawal amount exceeds the corresponding digital assets balance in the hot wallet, Hashkey MENA needs to transfer assets from cold wallet to hot wallet before fulfilling your withdrawal request. Please be patient during this process.
3）HashKey MENA Has Processed the Withdrawal, but Confirmation Blocks Haven't Reached the Target Requirement:
If the withdrawal information you selected/entered is accurate and HashKey MENA shows the withdrawal status as "successful," you'll need to wait until the confirmation blocks of the respective asset reach the specified quantity required by target platform before the withdrawal can be credited.
4）Other reasons
If your withdrawal assets haven't arrived and you've ruled out the above possible reasons, please contact our customer service and provide relevant information (including asset type, quantity, transaction time, and transaction hash) for our customer support agents to assist you with the processing.
If your withdrawal assets haven't arrived and you've ruled out the above possible reasons, please contact our customer service and provide relevant information (including asset type, quantity, transaction time, and transaction hash) for our customer support agents to assist you with the processing.
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