What to do if withdrawal service is suspended?

The following are common reasons leading to the suspension of withdrawal service:
- Technical reasons such as a hard fork occurring in specific assets.
- Network upgrades for specific assets.
- System maintenance such as wallet software or hardware upgrades.

If withdrawal service is suspended due to reasons including but not mentioned above, HashKey MENA will issue advance notices to inform customers about the details of the suspension. Please check the announcements released by HashKey MENA. If you have any questions, feel free to contact our customer service team [e-mail] for assistance.

If you have any questions, feel free to contact our customer service team for assistance.