Announcement on the Reduction of Fiat Refund Fees for HashKey MENA

Dear Users:

 

To continuously optimize our services and improve the user experience, HashKey MENA will reduce the processing fee for fiat refunds.

 

I. Fee Adjustment Details

The currencies and specific amounts for this fee adjustment are as follows:

 

II. Effective Time

• This rate adjustment will officially take effect from 10:00 AM (UTC+4) on April 21, 2026.
• All fiat refund requests initiated after this effective time will be processed according to the new fee standards.

 

III. Frequently Asked Questions (FAQ)

• Q1: How will fees be calculated for refund applications submitted before the effective time?
  • Refund applications submitted before the effective time will still be subject to the original standards (45 AED / 40 USD). This rate adjustment is not retroactive.
• Q2: Does this adjustment affect other types of fees, such as withdrawal or trading fees?
  • No. This adjustment only applies to fiat refund fees. For rates of other services, please refer to the latest information on our Fee Schedule page.
• Q3: How can I confirm the applicable fee standard for my refund application?
  • The fee is calculated based on the time you initiate the refund application. You can view the specific fee amount for your application on the refund confirmation page.

IV. Important Notes

• HashKey MENA reserves the right to make adjustments to the fee rules within the scope permitted by laws and regulations, and to take necessary risk control measures against abnormal or non-compliant operations. All changes are subject to official announcements and the latest information displayed on the platform's pages.

 

If you have any questions, please contact us through HashKey MENA's official customer service channels. Thank you for your understanding and support!

 

The HashKey MENA Team